Communication is essential for any injection mold company to succeed. It’s something that affects everyone in the company.
Account managers talk to clients to get a better idea of what they need. Production managers talk to the people behind the machines so they can fully understand customers’ requests.
It only takes one person to misunderstand or miscommunicate a client’s request. One mistake can have bad repercussions.
No company wants to be known for making poor-quality products because they didn’t follow design specifications. To improve communication within your injection mold company start with good communication.
Here are a few tips for better communication throughout the injection molding process.
Injection Mold Company: Know Your Audience
If you’re talking to someone who’s not as tech-savvy as you, it’s important to remember that words matter. Communication isn’t just about you talking. It’s also about the other person understanding.
Even if you’re making a good point, the other party must receive the message. Take time before a meeting to research who will attend and research your points of contact. Tailor your message to the audience and be prepared to explain things in layman’s terms.
If needed, forgo using manufacturing jargon and speak using basic terminology. By doing so, the person won’t feel you’re talking above them.
Always know your audience, and ensure you’re communicating at a level everyone can understand.
Get to the Point
Sometimes saying less is more. Whether you’re talking about the injection molding process or design specifications, prepare talking points.
The more words you say, the more your audience needs to digest. They’ll be more likely to miss important points or confuse information if bombarded with too much information.
Prepare an Outline
Effective communication is the essence of every successful project. Ineffective communication is often at the core of failed business relationships.
As a professional courtesy, prepare an outline of the meeting and send attendees a copy at least a day earlier. Have copies available at the meeting in case someone didn’t get a chance to review it.
Go further by having supplier communications that outline the injection molding project. This way, attendees can follow along as you speak.
Check-in with the Audience
During the presentation, ask questions. Make sure your audience understands what you’re saying.
Too often, people walk away from presentations, not understanding. All because they didn’t feel comfortable asking questions.
A good example is when discussing injection molding defects. Provide current examples you’ve received from the client.
Ask them to share their experiences. Follow up by providing an action plan to correct the issues.
Don’t Make Promises You Can’t Honor
When you own an injection mold company, you should take great pride in your product and services. How you communicate with your clients and suppliers far outweighs the actual product.
People will remember your customer service long after the project is complete.
Are you looking for a company that is knowledgeable and professional? Nova Stevensville has diverse expertise and capabilities. Contact us today to request a quote.
